Therefore, if you live in an area where there are lots of obstructions – trees, hills, or high buildings – you might not get a good enough signal to use their services. Rise Broadband Overview. So long as you limit video streaming video to SD (Standard Definition), you’ll be fine. No matter if you live in an urban, suburban or rural area, Rise Broadband can get you connected! The section covers everything from technical aspects to plans, pricing, general questions, and billing and payment. If you choose the Premium Technical Support service plan, you will get everything from the PC care service plan, plus: Customers can enroll in paperless billing and get all their monthly bills to the designated email address, which ensures they will always receive their bills on time and reduce their monthly bill by an additional $5 per month. Very abrupt and to the point, not helpful in the least. (If you think that might be you, the next section is for you.). The company provides routers, or you can purchase your own. Plus, customers can enjoy the managed router service from Rise Broadband that won’t cost anything extra. Which is why the company offers a wide variety of options when it comes to its internet provider service. After the 12-month period is over, the price for each deal increases by $10 for the following 12 months. Rise Broadband is a Terrible Company that treats customers as expendable, provides substandard Internet Service speeds over 30 year old outdated equipment, overbills, locks you into a long term contract, raises rates mid-contract by adding fees, and then drops your service if/when it serves their purpose or increases their bottom line. To keep this resource free, Cordcutting.com is compensated by certain providers listed below. Toggle navigation. On the other hand, positive reviews cite they have great technicians and no issues with connectivity with a good line of sight to the tower, so chances are that many negative reviews might have some line-of-sight issues. The bill got higher every few months, and service got poorer. Rise Broadband customers will get a WRT500 wireless router that supports speeds of up to 300Mbps and have the latest encryption protocols alongside a one-year product warranty. If many customers use the same access point at the same time, the network will slow down. In rural areas, Rise is sometimes the only choice outside of satellite Internet providers like HughesNet. Rise Broadband,… Don’t use them, even if your only choice is to not have internet! Nobody other than our editorial staff or advisory team have any influence over our reviews, rankings, or recommendations. They state that many of the factors and conditions that affect their internet speeds are “beyond Rise Broadband’s control.” The factors that play a big role in network performance include: Rise Broadband states that their “Internet packages are advertised as ‘up to’ certain speeds reflecting performance under ideal conditions. Still, it’s very difficult to find actual pricings, and visitors are advised to contact the provider directly with such inquiries. Some days can’t even use email! They also state that large file downloads can affect the bandwidth they can deliver. Rise Broadband Ratings. Our main warning is to make sure you can live within the data constraints before signing a contract. (Many fixed wireless providers focus on business service, particularly in urban city centers. We didn’t find out until the 3rd call to Tech Support when they told us our service had been disconnected. Finally decided to cancel our account, why pay over $100/month for no service?? This package covers 1 PC or 1 mobile device. I pay for Netflix, Hulu, PS+, Disney+, Crunchyroll and HiDive and have no access to them as well. The online messaging was a little disconcerting. Users interested in their services should know “ideal conditions” are rarely met in reality, so you should expect lower speeds as a norm. https://kotaku.com/5820450/the-day-comcasts-data-cap-policy-killed-my-internet-for-1-year, Customer Recommendation Rating on BroadbandNow.com, Lower data limits compared to cable and DSL. For $9.99 per month, customers will get tech coverage for hardware and software errors, PC tuneups, networking issues, and repair up to $500 per year. Rise Broadband Internet. This company has posed a threat to hundreds of thousands of people. Service was great in the beginning, but fell off over time. Residential Plans; Business Plans; About Rise Broadband; ... Find the best deals for faster and better residential internet in your area from Rise Broadband. Overall, Rise Broadband is a good option for customers who can’t access fast and affordable wired internet. They also cite the actual website and service as a limiting factor. In the last month I have had roughly 3 outages. Stay updated on the latest products and services anytime, anywhere. So what do our partnerships affect? Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Working to get credited for lost service, I’ll let you know… It has no coverage on either the East or West Coast. They have those agents only do outbound calls as outbound calls are not recorded. Their customer care line is available by calling 844-816-9149: Customers can also reach them via [email protected], Depending on the specifics of your request, customers can also reach them via [email protected] and [email protected]. We had reasonable service from Rise for the past many years. Their tech support is available 24/7 only with the above-mentioned PC Care or Premium Tech Support service. By relaying your insights about your Internet service provider, you help other consumers make better choices when ordering Internet service. You can also find Rise Broadband in and many others. Copyright Service Reviews 2018 | All Rights Reserved, It is able to deliver broadband speeds if conditions are met, Rural coverage for those with no other option, Speeds up to 25Mbps for $29.95 (Includes plans with 5, 10, 15, 20 and 25Mbps speeds), Speeds up to 50Mbps for $39.95 (Includes plan with 50Mbps speed), User hardware – computer, phone, router capabilities, Type of connection used – Wi-Fi usually has lower speeds than a cable connection, Number of devices used at the same time – the higher the number of devices, the higher the chance internet will be slower. If you’re comparing satellite internet with Rise Broadband fixed wireless, we recommend Rise Broadband because it’s less expensive and you can get more data for your buck than you can with satellite internet plans. The benefits are below average, the page is below average. This technology is like LTE in some ways, which is why it’s often mistaken for 4G LTE internet. Employees regularly have pens.. paper.. cellphones with recording capabilities.. anyone can copy sensitive customer information and do as they please. Rise Broadband uses a series of towers that beam Internet signals to residential properties up to 15 miles away. Usually, providers will waive the initial installation fee if users order services online, but with Rise Broadband, customers can only expect to get a 50% discount at best. The price level of this organization is high according to consumer reviews. Pricing & Packages | Modem & Router | Features | Customer Service | Final Recommendation. These partnerships never influence our reviews, rankings, or recommendations. Peak times is unusable. Some features of Rise Broadband phone service worth knowing about: There is a common misconception that fixed wireless will suffer from “rain fade” in bad weather. Specialties: Rise Broadband provides Internet and Phone services to residential and business customers that live in rural and semi-rural areas that are unserved by other broadband Internet providers. Rise Broadband has quite a number of additional fees that can quickly add to your monthly bill. BBB accredited since 12/31/2015. That means only 30 hours of TV viewing/month on a 150GB plan, or maybe 20 once you factor in all your other Internet needs. Poor connection. The technology they use to offer their services is known as fixed wireless internet and is a good alternative for places where cable doesn’t deliver satisfactory connections or is nonexistent. 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